Delivery & Returns
Business hours: Mon - Thur 08:30am - 05:00pm, Friday 08:30am - 04:30pm.
Shipping time: usually 2 - 3 days or 4 - 5 days for rural addresses.
StyleHQ currently delivers within New Zealand only. We offer FREE SHIPPING on any order over $30 and a flat rate of $10 on orders under $30.
Orders are completed and dispatched as soon as possible, usually within 1 - 2 working days. Orders are processed during our opening hours only (not over the weekend or public holidays).
Some of our products (such as aerosol hairsprays and some gels pastes) are classified as dangerous goods and may take an extra day for delivery.
Please note a signature is required for all StyleHQ deliveries. If nobody is available to sign for the package, the courier will leave a calling card so that you can arrange to collect it.
However, you can authorize a 'non-signature required' for your order at the checkout. By doing that, you have authorized the courier to leave the parcel at your own risk.
RETURNS, REFUNDS, AND EXCHANGES
If for any reason you are not satisfied with your purchase, please return within 30 days of delivery for a refund or exchange if it meets the criteria listed below.
Please notify us by filling in the Product Returns form here or contact our Returns Department at email@example.com.
Change of mind
Non-faulty items returned for exchange or refund must be unused. The goods must be returned in their original condition, in original packaging.
The return of the item is made at your own cost. If the new item costs more, we'll charge you for the difference in price.
Incorrect items/ Faulty or Damaged on Arrival
If an item isn't what you ordered, or it arrived damaged or faulty, you can return it to us for exchange or a full refund of the purchase price together with the cost of the original freight fee.
Item must be returned in original condition and in original packaging.
The usual terms and conditions, including exclusions, as set out in our Return Policy will continue to apply.