Delivery & Returns
StyleHQ currently delivers within New Zealand only. We offer FREE SHIPPING on any order over $20 and a flat rate of $5 on orders under $20.
Our business hours are Monday to Friday from 8:30 AM to 5:00 PM. StyleHQ orders are processed during our opening hours only (not over the weekend or public holidays).
Orders are completed and dispatched as soon as possible, usually within 2-3 days. Allow 4 -5 business days for a parcel that is bound for a rural/non-urban address to arrive. Some of our products (such as aerosol hairsprays and some gels pastes) are classified as dangerous goods and may take an extra day for delivery. Orders placed on Friday afternoon may not be processed until Monday.
Please note a signature is required for all StyleHQ deliveries. Therefore, please ensure you use a delivery address where someone will be available to sign for the package. If nobody is available to sign for the package, the courier will leave a calling card so that you can arrange to collect it.
RETURNS, REFUNDS, AND EXCHANGES
Returns address to be used upon receipt of authorisation:
StyleHQ Hair & Beauty
66 Apollo Drive
Rosedale, Auckland 0632
The usual terms and conditions, including exclusions, as set out in our Returns Policy will continue to apply.
1. YOUR CANCELLATION AND REFUND RIGHTS IF YOU ARE A CONSUMER
Clause 1 only applies if you are a consumer.
1.1. If you are a consumer, you have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below in clause 1.3. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to keep the purchased product, you can notify us of your decision to cancel the contract and receive a refund.
1.2. However, this cancellation right does not apply in the case of:
(a) any made-to-measure, custom-made, or special order products (including furniture and equipment);
(b) any product which has a security seal which you have opened or unsealed;
(c) any product which, for hygiene purposes, cannot be returned which includes:
- hairbrushes and combs;
- hair extensions and hairpieces;
- body jewelry, earrings, or piercing tools;
- foot spas;
- scissors and blades;
- manicure/pedicure tools
1.3. Your legal right to cancel a contract starts from the date the Products are dispatched to you, which is when the contract between us is formed. If the products have already been delivered to you, you have a period of 14 (fourteen) days in which you may cancel, starting from the day after the day you receive the products.
1.4. In addition to your legal right to cancel as set out in clause 1.3, you may be able to return any unwanted products within 28 days of when the contract is formed between us.
1.5. To cancel a contract or return a product, please contact our returns department by sending us an e-mail at firstname.lastname@example.org. You may wish to keep a copy of your cancellation notification for your own records.
1.6. You may also return an unwanted or faulty product. You will need to present the product together with your delivery paperwork and original packaging (if applicable) that you would have received with your delivery as proof of purchase.
1.7. You will receive a replacement product. If the product you purchased is out of stock, we will process a refund back to you, plus the cost of standard delivery for the returned products.
1.8. If you have returned the products to us under this clause 1 because they are faulty or misdescribed, we will refund the price of the defective product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products that you wish to return. After the 30 day period, we have the right to repair or replace the faulty product.
1.9. We refund you on the credit card or debit card used by you to pay.
1.10. If the Products were delivered to you:
(a) you must return the products to us at your own risk as soon as reasonably practicable;
(b) unless the products are faulty or not as described (in this case, see clause 1.8), you will be responsible for the cost of returning the products to us;
(c) you have a legal obligation to keep the products in your possession and to take reasonable care of the products while they are in your possession.
1.11. If you fail to return the Products to us in their original condition, including the outer packaging, unused and in perfect saleable condition, you will not receive a refund. If you are unable to return the product to us we may arrange collection and the cost of the collection will be deducted from your refund.
1.12. Details of your legal right to cancel and an explanation of how to exercise it are provided on your delivery note.
1.13. As a consumer, you will always have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by this returns policy. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
*Important: once you have submitted your order you cannot amend or edit your order including changing the delivery address. Therefore, please check that all of the information you have supplied us with is correct and that you are happy with your order before you submit it and proceed to payment.