Return Policy
StyleHQ Return Policy
At StyleHQ, we prioritize your satisfaction and strive to provide an excellent online shopping experience. We adhere to the New Zealand Consumer Guarantees Act and the New Zealand Fair Trading Act in all our transactions.
Faulty Item
If the item you have received is faulty, or if it becomes faulty within the warranty period, please contact us with a detailed description of the product fault, your date of purchase, and a photo of the faulty product if possible.
You may need to pay postage or courier fees to return the faulty product, but these costs are refundable unless it is determined that the consumer guarantees have not been breached (e.g., if you caused the damage).
Incorrect Item / Damaged on Arrival
If you receive an item that isn’t what you ordered, or it arrives damaged, please take a photo and contact us at info@stylehq.co.nz within 7 days of delivery.
What Happens Next?
- Get in Touch: To request a return, please notify us by filling in the Products Returns form here or email us at info@stylehq.co.nz with the relevant details.
- Return Your Item: Once you receive instructions, pack your item securely to ensure it reaches us safely.
- Processing Your Return: We will process your refund or exchange within 1-2 business days of receiving your returned item.
Important Notes
- For more information on your rights under the Consumer Guarantees Act 1993, please visit the New Zealand Commerce Commission website or contact your local Citizens' Advice Bureau.
- Refunds will be issued to the credit or debit card used for the original payment.
- Important: Once you submit your order, you cannot amend or edit it, including changing the delivery address. Please ensure all the information provided is correct before proceeding to payment.